Refund policy
At Reluxy Store, we want you to be fully satisfied with your purchase.
Right of Return
Customers have the right to return products within 30 days of receiving them, without needing to provide a reason.
Return Conditions
To be eligible for a return:
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The item must be unused and in the same condition as received
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It must be in the original packaging
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Proof of purchase must be provided
Non-returnable Items
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Personalized products
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Intimate or personal use items
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Sale items (if applicable)
Refunds
Once your return is received and inspected:
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Refunds will be processed within 5 to 10 business days
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The amount will be refunded using the original payment method
Return Shipping Costs
Customers are responsible for return shipping costs, except in cases of defective products or errors made by Reluxy Store.
Damaged or Defective Items
If you receive a damaged item, you must contact us within 48 hours and provide photos of the issue.
Return Contact
Email: info@reluxystore.com